Refund Policy

Effective Date: 1/13/2025

At Visionary Strategies LLC, we strive to provide exceptional services and ensure customer satisfaction. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds are issued, eligibility criteria, and the processes involved. By using our services or purchasing from us, you agree to the terms set forth in this policy.

1. General Policy

Our refund policy applies to all products and services purchased directly from Visionary Strategies LLC through our website, https://visionarystrategiesus.com/. Refunds will be issued only in compliance with the terms described below.

Refunds are not guaranteed and are subject to our evaluation of the specific circumstances surrounding your request.

2. Eligibility for Refunds

Refunds may be requested under the following circumstances:

A. Service Not Delivered

• If a purchased service was not delivered within the promised timeframe and no reasonable explanation or alternative was provided.

B. Defective Services

• If the service provided was defective, incomplete, or not as described in the agreed terms and conditions.

C. Duplicate Payments

• If you have accidentally made duplicate payments for the same service or product, a refund for the duplicate transaction will be issued.

D. Errors in Billing

• If there was an error in billing or you were charged incorrectly, you are eligible for a refund of the overcharged amount.

E. Cancellation Within Cooling-Off Period

• For certain services, a refund may be eligible if the request is made within the cooling-off period (typically 14 days from the date of purchase). Exceptions to this are outlined in Section 6 below.

F. Dissatisfaction

• Refunds for dissatisfaction with services may be considered on a case-by-case basis, taking into account any effort and resources already expended.

3. Non-Refundable Circumstances

The following are circumstances in which refunds will not be issued:

• Change of Mind: Refunds are not available if you simply change your mind after purchasing a service or product.
• Partially Delivered Services: Refunds will not be provided for partially completed services where significant resources and effort have been invested.
• Breach of Agreement: If you violate our Terms of Service, you forfeit your eligibility for a refund.
• Third-Party Products: Refunds cannot be issued for products or services purchased from third-party vendors or partners through our website.
• Force Majeure Events: Refunds will not be issued for delays or failures caused by events beyond our control, such as natural disasters or technical failures.

4. Refund Process

To request a refund, follow the process outlined below:

A. Contact Us

• Email your refund request to contact@visionarystrategiesus.com with the subject line “Refund Request.”
• Provide your name, contact information, order ID, and a detailed explanation of the reason for your refund request.

B. Supporting Documentation

• Attach any supporting documentation, such as proof of payment, order confirmations, or communication with our support team, to help us evaluate your request.

C. Evaluation Period

• Once we receive your refund request, we will review it within 10 business days. During this period, we may reach out to you for additional information or clarification.

D. Refund Decision

• After evaluating your request, we will notify you of our decision via email. If approved, we will initiate the refund process. If denied, we will provide a clear explanation for our decision.

E. Refund Timeline

• Approved refunds will typically be processed within 7–14 business days from the date of approval. The exact timing may vary depending on your bank or payment provider.

5. Refund Method

Refunds will be issued using the original payment method. If this is not possible (e.g., expired credit cards or closed accounts), we will work with you to determine an alternative method, such as a direct bank transfer.

• Credit/Debit Card Payments: Refunds will be credited back to the same card used for the purchase.
• Bank Transfers: Refunds will be sent to the same account from which the payment was made.
• Other Payment Methods: For payments made through other methods (e.g., PayPal), refunds will be issued through the same platform.

6. Exceptions

Certain products and services are exempt from our refund policy. These include but are not limited to:

A. Non-Refundable Services

• Consulting services that have already been rendered or commenced.
• Custom solutions or personalized services designed specifically for you.

B. Digital Products

• Digital downloads or e-learning materials, once accessed or downloaded, are non-refundable.

C. Subscription Services

• Refunds for subscription-based services are only available if the cancellation request is made before the subscription renewal date. Partial refunds for unused portions of a subscription period are not available.

D. Promotional Offers

• Purchases made during promotional periods or with discount codes may not be eligible for refunds unless explicitly stated otherwise.

7. Disputed Transactions

If you dispute a transaction directly with your bank or payment provider, it may result in delays or complications in processing your refund. We encourage you to contact us first to resolve any issues before initiating a chargeback.

8. Partial Refunds

In certain cases, we may issue a partial refund. This typically applies when a service has been partially completed or resources have already been expended. The amount refunded will reflect the unused portion of the service.

9. Customer Responsibilities

To ensure a smooth refund process, customers are responsible for the following:

• Providing accurate and complete information when submitting a refund request.
• Reviewing the terms of this Refund Policy before making a purchase.
• Submitting refund requests promptly within the eligible period.

10. Modifications to This Policy

Visionary Strategies LLC reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the updated “Effective Date.” It is your responsibility to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:

Visionary Strategies LLC
Address: 1942 Broadway Ste 314C, Boulder, CO 80302, US
Phone: +1 (970) 640-6800
Email: contact@visionarystrategiesus.com

12. Acknowledgment

By purchasing products or services from Visionary Strategies LLC, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We are dedicated to ensuring your satisfaction and will make every effort to address your concerns.

Thank you for choosing Visionary Strategies LLC. Your trust and satisfaction are of the utmost importance to us!